Proctor & Graves

P&G receives genuinely strong praise from satisfied customers for responsiveness, skilled technicians, and competitive pricing — particularly on larger HVAC installations where one reviewer noted savings of thousands versus competitors. However, the review set is significantly weighed down by two detailed, credible negative reviews describing repeated failures to fix problems on the first visit,... Read more

P&G receives genuinely strong praise from satisfied customers for responsiveness, skilled technicians, and competitive pricing — particularly on larger HVAC installations where one reviewer noted savings of thousands versus competitors. However, the review set is significantly weighed down by two detailed, credible negative reviews describing repeated failures to fix problems on the first visit, charging customers full price for return trips caused by their own poor workmanship, and a troubling pattern of management refusing to engage with complaints or accept responsibility. The gas line leak incident — where a newly installed line leaked twice and the customer was billed over $600 for the second repair — and the drain-clearing saga involving a lawyer's letter for already-paid invoices both point to serious integrity and accountability issues at the management level. Professionalism scores are split: field technicians are frequently described as courteous and hardworking, but management communication and customer service after problems arise is described as dismissive, evasive, and in one case hostile. Project completion is the most damaged dimension, with multiple documented instances of incomplete or failed work requiring costly return visits. Read less