American Leak Detection of Southeastern PA

Both reviews describe serious failures across all four dimensions. In terms of professionalism, the technicians were noted as polite in one review, but follow-up communication was absent or inadequate in both cases — a no-satisfaction response went unaddressed, and a warranty inquiry was dismissed via email. Pricing was flagged negatively in both reviews: $650 was charged despite an incorrect le... Read more

Both reviews describe serious failures across all four dimensions. In terms of professionalism, the technicians were noted as polite in one review, but follow-up communication was absent or inadequate in both cases — a no-satisfaction response went unaddressed, and a warranty inquiry was dismissed via email. Pricing was flagged negatively in both reviews: $650 was charged despite an incorrect leak location, and $400 was paid for an incomplete repair, with no refund or remediation offered in either case. Project completion was critically poor — the leak location was marked 216 feet from the actual site in one review, and in the other, only a portion of the leaks were found and patched, leaving the customer still losing water. Experience scores low as well, with a fundamental diagnostic failure in one case and the abandonment of the advertised helium technology in favor of a less effective visual method in the other. Overall, both reviews paint a consistent picture of underperformance and poor accountability. Read less