Find Nearby Plumbers Companies In 15238, Pittsburgh, Pennsylvania

Frank Rezzetano earns exceptionally strong marks across all four dimensions, driven by an enormous volume of detailed, specific reviews spanning over a decade. Professionalism is the standout dimension, with nearly every reviewer explicitly praising his punctuality, responsiveness, courteous communication, and follow-up calls after job completion. Project completion scores are very high, with the overwhelming majority of reviews confirming jobs were finished correctly and on time, though two notable negative reviews describe incomplete work and a messy job site, which moderately temper that score. Experience scores are bolstered by dozens of reviewers specifically citing Frank's diagnostic accuracy, technical knowledge, and ability to solve problems that other plumbers could not. Pricing scores are slightly lower due to two credible negative reviews describing unexpectedly high charges and a lack of upfront hourly rate transparency, which offset the many positive pricing mentions.

• Two reviews dated 2016-07-15 and 2016-07-17 are near-identical in content and phrasing, suggesting a possible duplicate submission by the same reviewer rather than a fake review. These were counted as one unique mention for scoring purposes.
• The review corpus spans from 2014 to 2025. A significant portion of reviews (roughly 70%) are older than 12 months, with the most recent cluster being 2025. Recency weighting was applied, but the older reviews still carry substantial volume and are directionally consistent with recent ones.
• Two 1-star reviews (2021-10-30 and 2016-11-01) and one 3-star review (2016-06-05) raise legitimate concerns about pricing transparency, incomplete work, and cleanup. These are credible negative signals and were weighted accordingly in the pricing and project completion scores.
• The vast majority of reviews are 5-star, which could suggest selection bias on the platform source. However, the reviews contain highly specific details, named jobs, unique scenarios, and varied writing styles, which strongly indicates authentic organic reviews rather than fabricated ones.

This WW Score is based on 109 reviews with a high volume of specific, detailed, and independently written accounts across all four scored dimensions, making it one of the more reliable contractor profiles that can be assessed — the score of 87.4 should be treated with HIGH confidence, with the primary caveat being two credible negative reviews on pricing and incomplete work that prospective customers should read directly.