Find Nearby Plumbers Companies In 60646, Skokie, Illinois

The overwhelming majority of reviews praise professionalism, friendliness, and responsiveness across multiple technicians including Ralph, Sal, Blaine, Brandon, and others, driving a solid but not perfect professionalism score. Pricing scores well overall with many reviewers explicitly citing fair, reasonable, or significantly cheaper-than-competitor rates, but is tempered by several credible complaints about bait-and-switch quoting, unexplained charges, and one reviewer detailing a potentially inflated pump replacement bill. Project completion is the most penalized dimension: multiple 1-star reviews describe technicians who failed to show up after scheduling, abandoned jobs mid-work, left messes, or never followed up with quotes — these are serious, specific, and credible failures that meaningfully drag the score down despite the large volume of positive completion mentions. Experience scores highest among the four dimensions, with dozens of reviewers specifically praising technical knowledge, problem-solving ability, and quality of workmanship, though a small number of reviews cite poor-quality repairs that required callbacks or were left incomplete.

• DUPLICATE REVIEWS DETECTED: Multiple reviews appear to be exact word-for-word duplicates posted on the same date (e.g., two identical 'Two gentlemen came out to service' reviews on 2025-05-10, two identical 'These are the plumbers who go out of their way' reviews on 2025-05-10, two identical 'First time customers and extremely satisfied' reviews on 2025-05-10, two identical 'Andy's plumbing is top notch' reviews on 2025-04-10, two identical 'Dale Harris had Brad' reviews on 2025-04-10, and multiple duplicate November and December 2024 reviews). These duplicates have been counted only once each for scoring purposes.
• MULTI-BUSINESS REVIEW POOL: Reviews appear to span multiple distinct businesses — 'Action Plumbing,' 'Andy's Plumbing,' and what may be 'Andy's Place Plumbing' — with different owners, technicians, and geographic locations. Scores reflect an aggregated pool that may not represent any single contractor accurately. This is a significant reliability concern.
• BLANK REVIEWS: Approximately 20+ reviews contain no text and only a star rating (mostly 5-star). These were excluded from dimension scoring as they provide no usable evidence per scoring rules, but their presence inflates the apparent rating volume.
• RECENCY NOTE: Reviews span from 2006 to 2025. A meaningful portion of reviews are older than 3 years. More recent reviews (2024-2025) include both strong praise and credible negative experiences including no-shows and abandoned jobs, suggesting inconsistent current performance.
• NEGATIVE PATTERN — NO-SHOWS AND ABANDONED WORK: At least 5 distinct credible reviews describe the company scheduling appointments and then failing to show up, failing to call back, or abandoning a job mid-work. This is a material project completion risk that consumers should weigh heavily.
• NEGATIVE PATTERN — PRICING COMPLAINTS: At least 3 credible reviews describe pricing surprises, bait-and-switch quoting, or charges that felt excessive or inconsistent with prior quotes. One review details a $720 disposal replacement and another a $1,100 pump replacement with itemized concerns about markup.

This WW Score carries HIGH data confidence due to the large review volume, but its reliability as a guide to any single contractor is MODERATE at best, given that reviews appear to be drawn from multiple distinct businesses operating under similar names, the presence of confirmed duplicate reviews, and a meaningful minority of credible negative experiences describing no-shows, abandoned work, and pricing inconsistencies that consumers should treat as serious red flags.

Patrick Cain receives strong praise in several reviews for responsiveness, transparency in pricing, and technical problem-solving on jobs like cartridge replacements, water heater installs, and drain clearing. However, the record is meaningfully dragged down by a 1-star review citing three unanswered calls and a dismissive callback, and a 2-star review describing a poorly installed toilet with no satisfactory follow-through to remedy the issue. Pricing is generally viewed as fair and transparent, though one reviewer noted $390 for roughly an hour of blockage work, which tempers the pricing score. Project completion is the most concerning dimension, as the toilet installation complaint specifically describes incomplete or defective work with inadequate resolution, which is a significant red flag for a contractor. Overall, the contractor shows genuine strengths but has documented failures in responsiveness and workmanship quality that cannot be ignored.

• One review (1-star, 2020) describes three unanswered calls and a dismissive response when contact was finally made — this is a direct professionalism and responsiveness failure.
• One review (2-star, 2020) describes a poorly installed toilet with no meaningful attempt to correct the work beyond a few texts — this is a project completion and accountability failure.
• Most negative reviews are from 2020; the more recent reviews (2021–2024) are generally positive, suggesting possible improvement over time, but the 2024 review is only 3 stars with a $390 charge for ~1 hour of work, which is a mild pricing concern.
• Review volume is low (7 total), which limits the statistical reliability of all dimension scores despite HIGH confidence labels based on mention counts.
• No strong fake review patterns detected; reviews contain specific details, varied language, and include negative experiences, which supports authenticity.

This WW Score is based on only 7 reviews spanning four years, which limits reliability despite high mention counts per dimension — the score should be treated as a reasonable directional signal but not a definitive assessment.